Question 1

How quickly can you fix my track misalignment?

Accepted Answer

In most cases, our certified technicians can fix track misalignment within 1-2 hours of arrival. We carry common parts and tools in our service vehicles, allowing us to complete repairs on the same visit. For emergency situations, we offer priority scheduling through our 24/7 emergency service.

Question 2

What causes track misalignment in garage doors?

Accepted Answer

Track misalignment can be caused by several factors: impact from a vehicle or heavy object, loose mounting brackets, worn rollers, natural settling of the building, rust or corrosion on the tracks, or improper installation. Regular maintenance tune-ups can help prevent misalignment by catching early signs before they become major issues.

Question 3

Do you offer financing for new insulated door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment. We offer flexible financing options to help make your garage door installation more affordable. Contact us for details on current financing promotions.

Question 4

What is included in your 10-year warranty?

Accepted Answer

Our 10-Year warranty covers parts and labor for all installations performed by our certified technicians. This includes the garage door panels, springs, cables, rollers, and hardware. Read our warranty comparison guide for full details.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once a year. During a maintenance visit, our technicians will lubricate all moving parts, check spring tension, inspect cables and rollers, test safety sensors, and tighten hardware. Check out our winter preparation guide for seasonal tips.

Question 6

Do you service all garage door brands?

Accepted Answer

Yes, our Master Technicians are trained and certified to service all major brands including Chamberlain, LiftMaster, Genie, Craftsman, Clopay, Amarr, Wayne Dalton, and more. Visit our repair services page for details.

Question 7

What should I do if my garage door won't open?

Accepted Answer

First, check if the opener is receiving power and if the remote batteries are fresh. Check that nothing is blocking the safety sensors. If the door still won't open, do not attempt to force it. Read our motor repair guide or call us at (508) 691-8387 for prompt diagnostic service.

Question 8

Are your technicians licensed and insured?

Accepted Answer

Absolutely. All our technicians are fully licensed, bonded, and insured. They also hold IDA certification and Master Technician credentials. Learn more on our about page.

Frequently Asked Questions

Still Have Questions?